our policies and procedures at sing manila

• 10-lesson packages must be completed within 14 weeks from the date of the first lesson.
• 20-lesson packages must be completed within 24 weeks from the date of the first lesson.

*Please note that lessons not used within this period will expire, and students will need to 

re-enroll to continue.

We understand that plans can change! If you need to cancel or reschedule, please do so at least 24 hours in advance. Cancellations made with less than 24 hours’ notice will be considered completed lessons.

If a student arrives late, the lesson may be extended beyond the allotted hour only if there is no student scheduled immediately after. Otherwise, lessons will end promptly at the original end time.

New students who book a trial or first lesson but do not attend without providing prior notice will be charged for the full hour.

If the teacher cancels a lesson at least 24 hours before the scheduled time, the lesson will be rescheduled and will not count against the student’s package.

If the teacher must cancel at the last minute (less than 24 hours’ notice), the student will receive one additional lesson at no charge as a courtesy.

Payments can be made via BPI bank transfer, GCash, or cash.

For lesson packages, students may pay a 50% down payment upon enrollment, with the remaining balance due halfway through the package.

All payments are non-refundable; however, with the teacher’s approval, payments may be credited toward future lessons.